1.2 You will be able to access most areas of the Website without registering for an Account with us. Certain areas of the Website are only open to you if you register for an Account.
2.1 Each Account registration is for a single user only. We do not permit you to share your Account username and/or password with any other person, nor with multiple users on a network.
2.2 You are responsible for all use of your Account, and all activity emanating from your Account, whether or not such activity was authorised by you. You are solely responsible for maintaining the confidentiality and security of your username and password. If you know or suspect that someone else knows your password or that your Account has been accessed by unauthorised persons, you should contact us immediately and change your password at the earliest possible opportunity.
3.2 The product images shown on the Website are for illustrative purposes and should be treated as general guidance only. Actual products and colours may vary. It is your responsibility prior to ordering to clarify with us exactly what products are being provided for you to purchase.
3.3 As part of our order process, you will be given the opportunity to check your order and to correct any errors. Following receipt of your order, we will send you an order acknowledgement email, detailing the products you have ordered. Please note that this order acknowledgement email is not an order confirmation or order acceptance from us.
3.4 Our acceptance of an order and the completion of a contract between you and us takes place only when we dispatch the order even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
3.5 We may refuse to accept an order:
a) where products are no longer available;
b) where we cannot obtain authorisation for your payment or suspect fraud;
c) if there has been a pricing or product description error; or
3.5 Sales to destinations not within our list of shipping countries will only be accepted with prior arrangement with our export department, and will be subject to prepayment and a minimum export sale order. You may contact us at email: [email protected] for enquiries.
3.6 We reserve the right to limit the quantity of any product sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers. In any such event you will receive a refund.
4.1 All prices are in Malaysian Ringgit and include all taxes (where applicable) at the current rates but do not include delivery or other charges.
4.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates will be made known to you.
4.3 Our prices are reviewed regularly and while we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the products, you will receive a full refund.
5.1 We take payment immediately and all products are subject to availability. In the event that we are unable to supply a product, we will inform you of this as soon as possible.
5.3 We do not accept foreign currencies. At the point of payment, your card issuing bank will convert the amount paid in Malaysian Ringgit to other currencies using their current exchange rate. Please bear in mind our other currency display is a guide and that your bank exchange rate may be different to our online display and will be reflected on your card statement.
6.1 At present, products bought on the Website will be delivered to locations within Malaysia.
6.2 Your order will be delivered to the address you indicated when you placed your order.
6.3 Delivery charges and estimated timescales are specified on our delivery page and also when you place an order. Unless otherwise agreed with you and subject to clause 14, delivery of the products will be within 30 days or more from the beginning with the day after you ordered the products. Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
8.1 You are permitted to print and download extracts from the Website for your own use on the following basis:
a) no documents or related graphics on the Website are modified in any way;
b) no graphics on the Website are used separately from accompanying text; and
c) our copyright and trademark notices and this permission notice are to appear on all copies.
8.3 Subject to clause 8.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
9.1 While we endeavour to ensure that the Website is normally available 24 hours a day, we will not be liable if for any reason the Website is unavailable at any time or for any period.
9.2 Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair, or for any reasons beyond our control.
From time to time we may also provide your personal data to consumer research and analytics service providers for research and analysis purposes so that we can monitor and improve the products and services we provide. We or our agents and subcontractors may contact you by post, email or telephone to ask you for your feedback and comments on our products and services.
10.2 You are prohibited from transmitting to the Website any material:
a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy, or of which may cause annoyance or inconvenience;
b) for which you have not obtained all necessary licences and/or approvals;
c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in Malaysia or any other country in the world; or
d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data, or other malicious software or harmful data).
10.3 You must not misuse the Website (including, without limitation, by hacking).
10.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 10.2 or 10.3.
11.1 Links to third party websites on the Website are provided solely for your convenience. If you use these links, you will be directed out of the Website. We have not reviewed any of these third party websites, and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.
11.2 If you would like to link to the Website, you may only do so on the basis that you link to, but do not replicate, the home page of the Website, and subject to the following conditions:
a) you do not remove, distort or otherwise alter the size or appearance of our logos or trademarks;
b) you do not create a frame or any other browser or border environment around the Website;
c) you do not in any way imply that we are endorsing any products or services other than our own;
d) you do not misrepresent your relationship with us nor present any other false information about us;
e) you do not otherwise use any of our logos or trademarks displayed on the Website without our express written permission;
f) you do not link from a website that is not owned by you; and
11.3 You shall fully indemnify us and our group companies, and our and their officers, directors, employees, shareholders, contractors and/or agents for any loss or damage any of them may suffer or incur as a result of your breach of clause 11.2.
12.1 While we endeavour to ensure that the information on the Website is correct, we do not warrant the accuracy and completeness of the material on the Website. We may make changes to the material on the Website, or to the products and prices described in it, at any time without notice. The material on the Website may be out of date, and we make no commitment to update such material.
12.3 We do not warrant that the Website or its contents are appropriate or acceptable for use in every country of the world. It is prohibited to access the Website from territories where its contents are illegal or unlawful. Your use of the Website is at your own risk and you are responsible for compliance with applicable local laws.
13.2 We are not liable for losses that arise in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website.
13.4 If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
We welcome your feedback, however, any comments, ideas, notes, messages, suggestions or other communications sent to us regarding the Website and/or the products and services we provide shall be and remain our exclusive property, and we may use all such communications in any manner, including reproducing, disclosing and publishing such communications, all without compensation to you.