Frequently Asked Questions
We accept these payment methods:
- Bank Transfer
- Credit Card
- Touch n Go/QR pay (RM 3000 and below only)
What items are required to pre-order?
-
Depends
on stock availability, if no ready stock, the item will be pre-order products and
the estimated time arrival is based on the product
- You can contact us to inquire whether the item is ready stock or pre-order before
making payment
-
Deposit
will have to pay for 50% of the total amount. DEPOSIT
IS NOT REFUNDABLE UNLESS WE CANNOT FULFILL YOUR REQUEST.
How can I order items?
You can order through several ways:
- our website
- contact us through WhatsApp (+6013-8118613)
- walk-in our physical shop (Our location)
How can I cancel or change my order?
-
Contact
us within ONE (1) day to request cancel/change order
-
We
will not accept refund or change item after we have shipped out the order
Can I add items if I have an existing order?
- You can add items into your existing order if the order is not shipped out yet
- You
must make payment for the add-on items before we ship out
-
Extra
delivery charges will be incurred for the additional weight
We provide the following logistic services to customers:
- GDEX
- Lalamove (same day delivery)
- Sabah/Sarawak Logistic Specialist
- Posstore
When will you ship out my order?
- We
will ship the item within 1-2 working days once the order has been
confirmed
- Orders
created on weekends will be shipped out on the following week
How is the shipping fee calculated?
Shipping
cost may vary based on the weight of the products
How can I track my order?
Tracking
code will be provided to you upon ship out.
Return, Refund, Repair, Exchange
I have received damaged products. What should I do?
-
You should
contact us if receive damaged or defect products
- If it is internal damage (technical problem), please
return the damaged products to us
, return
is not accepted if it is external (physical) damage
- We
will check on the issues of the product and will provide latest update as soon
as possible
- You are required to bring along the
receipt, the original boxing/casing of the products to us
Can I request refund for the damaged products?
-
We
will make decisions after we identify the issues on the returned product
- You are required to bring along the
receipt, the original boxing/casing of the products to us
Do you accept product repairings?
- We accept branded products for repairing, please
discuss further with us
- Labour
fee for checking is RM150 (except products that are still under warranty)
- Labour
fee must be paid first before we check on the issues
- Further charges will be incurred based on the
damages of the product (except products that still under warranty)
- We will inform customer once the item is ready
to be collected
Can I exchange products?
- You will have one chance to exchange for new
products if it is still under warranty
- You can request to exchange products under
these conditions:
i. Contact us immediately for an exchange
ii. The products must be in a good condition and the
boxes are not opened
Do your products have warranty?
- Warranty
duration varies based on the products
- Specific
Minkez products have 10 Years warranty