We want you to be completely happy with your order. This Return and Exchange policy sets out our procedures for change of mind after purchase. This is distinct from the Warranty Policy which covers manufacturing issues /defects.
If you are not satisfied with your purchase, you can return it to us in exchange for any product(s) that is/are equal or greater in price. If you select a product(s) that is/are greater in price, you will have to pay the price difference.
To make a return, please contact us on our Contact page within 3 days of the product's delivery to submit your request together with the proof of purchase (a copy of the official receipt) for the product being returned, and a member of our staff will contact you thereafter to provide assistance and further instructions. For both Online Store and Retail Showroom purchases, a return will not be possible without first contacting our staff (THE ONLY reason to be accepted if the product is not Authentic) via the Contact page and acquiring a Return Authorization Code.
We may, in our sole and absolute discretion, charge a restocking fee of 5% of the purchase price of the product returned.
Additionally, you will have to bear all delivery costs (if any) associated with the return and exchange of the product. To minimise delivery costs, you may return your product personally to your preferred showroom. Once we have confirmed the return of your product, we will arrange for delivery of your newly selected product to your shipping address.
All products must be returned to us in original and brand-new condition, showing no signs of wear or use including, but not limited to, pick scratches, belt-buckle markings, scuffs, dings and scrapes on the product or any of the related materials that came with it. The returned products must also include all original packaging, labels, stickers, seals, manuals, accessories, and still have their protective materials unremoved and intact.
This Return and Exchange Policy does not apply to items with marked down prices, as they will be sold as is.
We will only permit refunds in the exceptional situation where the returned product is found to be defective, and repair or replacement of such product is not possible.
This Return and Exchange Policy does not apply to the following products which are non-returnable:
Please contact us here if you are unsure about whether your product can be returned or not.